Our Process
Four Steps. One Fixed Price. Zero Surprises.
From the day you first contact us to the day we hand over the keys - here's exactly how a TCB Build works.
The Straight-Talk Discovery
We sit down face-to-face to discuss your vision, your non-negotiables, and your budget ceiling. No jargon. No sales pitch. Just an honest conversation about what's possible.
- We come to you - no need to visit a showroom
- We'll tell you straight if something isn't achievable within your budget
- You leave with clarity, not just brochures
Customisation & Price Guarantee
We work with our design partners to customise your chosen plan and provide a fixed-price construction estimate. This is the price that goes into your contract - not a ballpark.
- Floor plan and façade customisation included
- Full inclusions list before you sign anything
- Fixed price locked in - no provisional sums
The Spruce Construction
When we sign the paperwork, we actually start. Through elite precision scheduling, we ensure zero lag days waiting on trades. You'll see visible, weekly progress from day one.
- Every Friday: a photo update from site
- Zero lag days - always 10 steps ahead
- Direct access to your project team at any time
The 12-Month Handover
We hand over the keys to your pristine new home - on time, on budget, exactly as promised. The 12-Month Precision Timeline Guarantee means this isn't just a goal - it's in your contract.
- Keys handed over on schedule
- Final walkthrough with the team
- Backed by statutory warranty and our own guarantee
Always in the Loop
You'll Never Have to Chase Us.
Communication breakdowns are the number one reason clients feel let down by builders. We've designed our process so that never happens.
Friday Photo Updates
Every Friday afternoon, you'll receive a photo update showing exactly what happened on site that week. No more wondering. No more chasing. You'll see your home take shape in real time.
Same-Day Response
You'll have direct access to your Client Liaison throughout the build. We aim to return every call and message the same business day - because going quiet is not the TCB way.
Milestone Notifications
At every major milestone - slab pour, frame, lock-up, fix-out, completion - you'll receive a formal update with photos, next steps, and a revised timeline confirmation.
Open-Door Access
Want to visit site? You're always welcome. Want to talk through a concern? Call us directly. We don't hide behind a call centre or a ticketing system.
FAQ
Questions We Get Asked a Lot.
Straight answers. No fluff.
From the day we cut your site, construction is finished within 12 months. The 12-Month Precision Timeline Guarantee specifically covers the construction phase, it begins once design is approved and we break ground, and does not include the upstream design finalisation or council approval phases (those depend on you, your designer, and council). Our builds typically run 10-12 months on site depending on plan complexity. This is a contractual commitment, not a rough estimate.
The 12-Month Precision Timeline Guarantee is in your contract. If construction exceeds 12 months from site cut through no fault of your own (i.e. not caused by client-requested variations or extraordinary events outside our control), the timeline guarantee in your contract applies. We back this promise with the same scheduling and process discipline we apply to every build.
Everything in your inclusions list - which you'll have before you sign anything. This covers design, approvals, site preparation, construction, and the standard finishes agreed in your contract. There are no provisional sums. If we haven't priced it, it isn't in your contract. We work with our design partners to design to your budget from day one so there are no nasty surprises.
Minor specification changes can sometimes be accommodated early in the build, but any change that affects the price or the timeline must be agreed in writing as a formal variation. We are transparent about the cost and timeline impact of every variation before you approve it - no ambushes. The best way to avoid variations is to get every detail right before you sign, which is why our pre-construction process is so thorough.
Still have questions? Just ask.
